Privacy policy

Last updated: August 29, 2026

Jung Kwan Jang MY operates this store and website, including all related information, content, features, tools, products and services, in order to provide you with a curated shopping experience (the “Services”). Jung Kwan Jang MY is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, disclose and otherwise process your personal information when you visit or use our website, make a purchase, complete our product recommendation quiz, subscribe to marketing communications or otherwise communicate with us.

If there is any conflict between our Terms of Service and this Privacy Policy in relation to the collection, processing or disclosure of personal information, this Privacy Policy will apply.

Please read this Privacy Policy carefully. By using or accessing the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you.

Depending on how you interact with our Services, we may collect or process the following categories of personal information:

  • Contact information, including your name, billing address, shipping address, telephone number and email address.
  • Account information, including your username, password, preferences and settings where applicable.
  • Order and transaction information, including products viewed, added to cart, purchased, returned, exchanged or cancelled, as well as your transaction history.
  • Payment-related information, including payment method, payment confirmation and transaction details. Complete card details are generally processed by our authorised payment providers and are not directly stored by us.
  • Communications, including information you provide when contacting us for customer support, product enquiries or order assistance.
  • Device information, including your device type, browser, IP address, network connection and other technical identifiers.
  • Usage information, including how and when you browse, interact with or navigate our website.
  • Quiz and preference information, including your age range, gender selection, wellness goals, product interests, supplement preferences and responses submitted through our product recommendation quiz.
  • Marketing preferences, including whether you have subscribed to receive promotional communications from us.

We do not intentionally collect more personal information than is reasonably necessary for the purposes described in this Privacy Policy.

Sources of Personal Information

We may collect personal information from:

  • You directly, including when you create an account, place an order, complete our product quiz, subscribe to marketing communications or contact us.
  • Automatically through our website, including through cookies, pixels and similar technologies.
  • Our service providers, including Shopify, payment processors, delivery providers, analytics providers and applications integrated with our store.
  • Marketing and advertising partners, where permitted by applicable law and your privacy settings.
  • Other third parties, where you have authorised or requested the sharing of information.

How We Use Your Personal Information

We may use your personal information for the following purposes:

Providing and improving our Services.
We use personal information to process payments and orders, arrange delivery, manage returns or exchanges, provide customer support, maintain customer accounts, remember preferences and improve the shopping experience.

Product recommendations and customer insights.
We may use information you provide through our product recommendation quiz to recommend products that may suit your stated preferences and wellness goals, improve our recommendations, understand customer interests and improve our products, website and marketing.

Quiz results are intended for general product guidance only and should not be considered medical advice or diagnosis.

Marketing and advertising.
Where permitted by law and where appropriate consent has been obtained, we may use your information to send promotional communications by email or other channels, personalise marketing and measure the effectiveness of advertising.

This may include the use of advertising and analytics platforms such as Meta and other third-party services.

Security and fraud prevention.
We may use personal information to authenticate transactions, detect or investigate fraud or suspicious activity and protect our website, customers and business.

Communicating with you.
We use your contact information to provide order updates, respond to enquiries, provide customer service and maintain our business relationship with you.

Legal and regulatory purposes.
We may process personal information where necessary to comply with applicable laws, regulatory requirements, legal proceedings or lawful requests from government authorities.

How We Disclose Personal Information

We may disclose personal information to trusted third parties where reasonably necessary to operate our business and provide the Services.

This may include:

  • Shopify, which hosts and supports our online store.
  • Payment processors and financial service providers that process payments on our behalf.
  • Courier, logistics and fulfilment providers that help us deliver your order.
  • RevenueHunt or other product quiz applications that help us provide personalised product recommendations and analyse quiz responses.
  • Analytics and advertising platforms, including services used to measure website usage, advertising performance and customer engagement.
  • IT, hosting, cloud storage and customer-support providers that support our business operations.
  • Business partners or service providers where you have specifically requested or consented to the disclosure.
  • Government, regulatory or law-enforcement authorities where disclosure is required or permitted by law.

We do not sell your personal information for monetary consideration.

Relationship with Shopify

Our Services are hosted by Shopify.

Shopify collects and processes certain personal information about your access to and use of our store in order to provide and improve its services.

Information you submit through our website may be transmitted to or processed by Shopify and other service providers, including providers located outside Malaysia.

Shopify may also process information relating to your interactions with our store and other merchants in accordance with its own privacy policies.

You can learn more about Shopify’s privacy practices through Shopify’s Consumer Privacy Policy and Privacy Portal.

Cookies, Analytics and Advertising Technologies

Our website may use cookies, pixels and similar technologies to:

  • remember your preferences;
  • keep your shopping cart functioning;
  • understand how visitors use our website;
  • measure website and advertising performance;
  • personalise content and product recommendations; and
  • support marketing and retargeting activities.

Depending on the services enabled on our website, third-party platforms such as Shopify, Meta or analytics providers may place or access cookies or similar technologies.

You may manage cookies through your browser settings or any cookie controls provided on our website.

Disabling certain cookies may affect the functionality of some parts of the website.

Product Quiz Data

Our “Find Your Product” quiz is designed to help customers discover products based on their stated goals, preferences and lifestyle.

Quiz responses may include information such as:

  • age range;
  • gender selection;
  • wellness goals;
  • product interests;
  • familiarity with Korean Red Ginseng or Jung Kwan Jang products;
  • supplement preferences; and
  • other lifestyle or purchasing preferences.

We may use this information to:

  • generate personalised product recommendations;
  • improve our quiz and recommendation logic;
  • understand customer preferences;
  • improve our marketing and content; and
  • where you have consented, personalise marketing communications.

You are not required to provide optional contact details in order to use the quiz unless clearly stated otherwise.

Marketing Communications

If you subscribe to receive marketing communications, we may send you information about products, promotions, educational content and other updates.

You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us.

Unsubscribing from marketing communications will not prevent us from sending transactional or service-related messages, such as order confirmations or delivery updates.

Third-Party Websites and Links

Our website may contain links to websites or platforms operated by third parties.

We are not responsible for the privacy, security, accuracy or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

Children’s Data

Our Services are not intended for children.

We do not knowingly collect personal information from children below the applicable age of majority.

If you are a parent or guardian and believe a child has provided us with personal information, please contact us so that we can review and, where appropriate, delete the information.

Security of Your Information

We take reasonable administrative, technical and organisational measures to protect personal information.

However, no system or method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

We encourage you not to send highly sensitive or confidential information through unsecured communication channels.

Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • provide our Services;
  • fulfil orders;
  • maintain business and accounting records;
  • comply with legal obligations;
  • resolve disputes; and
  • enforce our agreements.

Retention periods may vary depending on the type of information and applicable legal requirements.

Your Rights and Choices

Depending on applicable law, you may have the right to:

  • request access to personal information we hold about you;
  • request correction of inaccurate or incomplete information;
  • request deletion of personal information in certain circumstances;
  • withdraw consent where processing is based on consent;
  • object to or restrict certain processing activities where applicable; and
  • unsubscribe from marketing communications.

We may need to verify your identity before processing certain requests.

We will not discriminate against you for exercising your applicable privacy rights.

Malaysia Personal Data Protection

Where applicable, we process personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia and other applicable Malaysian privacy requirements.

Personal information collected through our website may be processed or stored outside Malaysia by Shopify and other service providers where necessary to provide the Services.

Where cross-border processing occurs, we take reasonable steps to use reputable service providers and to handle personal information in accordance with applicable legal requirements.

International Transfers

Because Shopify and some of our service providers operate internationally, personal information may be processed, stored or transferred outside the country in which you live.

Where required by applicable law, appropriate safeguards will be used in connection with such transfers.

Complaints

If you have concerns about how we handle your personal information, please contact us using the details below.

We will review and respond to privacy-related enquiries within a reasonable period.

You may also have the right to lodge a complaint with the relevant data protection or regulatory authority in your jurisdiction.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, Services, technology, legal obligations or privacy practices.

The updated version will be published on this website and the “Last updated” date will be revised accordingly.

Contact Us

If you have any questions about this Privacy Policy, our privacy practices or would like to exercise your privacy rights, please contact us:

Jung Kwan Jang MY
Email: hello@jungkwanjang.my