Shipping policy

Shipping Within Malaysia & Singapore

We currently deliver to addresses within Malaysia and Singapore.

Orders are normally processed within 1–2 business days after payment has been successfully received. Orders placed on weekends or public holidays will be processed on the next working day.

Estimated delivery times after dispatch are generally:

Peninsular Malaysia: approximately 1–3 business days
East Malaysia: approximately 3–7 business days
Singapore: approximately 5–8 business days

Delivery times are estimates only and may vary due to courier delays, customs clearance, public holidays, weather conditions, high-volume promotional periods or circumstances outside our control.

Shipping Fees

Shipping charges, if applicable, will be shown during checkout before payment is completed.

Free shipping is available for orders above RM300, unless otherwise stated during a specific promotion.

Tracking

Once your order has been dispatched, tracking information will be provided where available.

Customers are responsible for ensuring that the delivery address and contact information provided during checkout are complete and accurate.

Failed Deliveries

If a parcel is returned to us because of an incorrect or incomplete address, unsuccessful delivery attempts or failure to collect the parcel, additional delivery charges may apply for redelivery.

Damaged or Missing Parcels

If your parcel arrives visibly damaged, incorrect or incomplete, please contact us within 48 hours of receiving your order and provide your order number together with clear photographs of the parcel, shipping label and affected products.

We will review the matter and assist you accordingly.